Request a Repair.
Something's gone wrong with your vehicle, don't worry. Requesting a repair is straightforward and our team is here to help guide you through every step.
Three straightforward steps to get moving.
The repair request process is designed to get you back on the road as quickly as possible. We handle the complexity so you don't have to.
Complete the Form.
Contact us using the online form, phone or email, and share as much detail as you can about the issue you're experiencing.
We help with assessment.
We'll review the details and, if needed, ask you to visit a VAT-registered garage for diagnosis, and we can help with booking if you need it.
Repair authorised.
Once approved under your repair plan, the repair can go ahead.
What's required for your request.
To help us process your request quickly, we may ask for some of the following information.
Proof of ownership
Such as a V5 document or registration certificate.
Previous repair invoices
Any invoices from related repairs help us understand the history.
Service history records
Recent service history from a VAT-registered garage strengthens your claim.
Clear description of the fault
Tell us when the issue started and what you've noticed about it.
Important things to know.
We'll only ask for what's needed and guide you if anything is unclear. Your repair request is in good hands.
Don't delay reporting faults
Report faults as soon as you notice them. Delays can sometimes make assessment more difficult.
Do not book repairs before authorisation
Repair work must only be booked once authorised by Warranty First.
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Start the Simple Online Request Process.
The process is easy and takes just a few minutes to complete
Questions.
Find answers to the most common questions about repair requests.
Once we receive your request, we'll aim to review the details within 90 minutes. If we need more information or a garage diagnosis, we'll guide you through that step. You'll hear from us at every stage.
Some repairs need professional diagnosis to confirm what's wrong. A garage can provide this assessment. We can help you find one nearby if needed.
Tell us when the fault started, what you've noticed, and any relevant history. Include proof of ownership and service records if you have them. The more detail you give, the faster we can help.
No. Repairs must be authorised by Warranty First before work begins. Booking without approval may mean the repair won't be authorised.
Most requests are reviewed within 90 minutes. Repair timelines depend on garage availability and the complexity of the work. We'll keep you informed throughout.