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Important notice regarding COVID-19 and how to contact us
Important notice regarding COVID-19 and how to contact us
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COVID-19 update

We want to reassure you we're doing everything we can to support the prevention of Coronavirus spreading across the UK. Because of this and in light of lockdown measures our offices are very much open for business but running with less staff at a time.

Wherever possible please use our online services to manage your policy and initiate a claim. To do this go to Policyholder Login or email us at We appreciate your understanding at this challenging time. All queries will be dealt with and we thank you in advance for your patience whilst the nation fights back.

Dealer Partners, please contact your Account Managers for all matters at this time.

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How to make a claim

When it’s time to make a claim on your warranty, just follow our simple claims process.

Start your claim
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Step 1

Easy online claim form

If your vehicle develops a fault, fill in our simple online claims form. We’ll be in touch right away to get things moving.

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Step 2

Book into a garage

If your car’s fault is covered, we’ll ask you to visit any VAT registered UK garage for an estimate of the repair bill.

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Step 3

Back on the road

If the estimate checks out OK we’ll approve the repair and cover you for the cost, as per the terms of your warranty plan.

You might need...

To make your claim go as smoothly as possible, there are a few things we will need from you.

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Your V5 log book and vehicle purchase receipt

We need to validate that you own the vehicle.

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MOT certificates

The vehicle needs to have always had an MOT since the policy began.

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Service history from VAT registered garages

All our warranties are subject to your car being serviced regularly.

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Any receipts from previous repairs

We may ask for garage repair receipts from any previous work

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Important information

Keeping safe when something goes wrong

Please start your claim as soon as you notice a fault. Most important of all, don’t drive your vehicle. This could worsen the damage and possibly make your claim invalid – and endanger you if the fault affects the vehicle’s handling or overall safety.

Do not arrange a repair until we agree to it

Please do not authorise any repairs until we have authorised you to do so. Authorising repairs without our consent will make your claim invalid.

Make a claim
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Our paid claims

Unlike other warranty companies, we publish our paid claims. Here are just a few recent ones. See more paid claims here.

Any questions? Call us on 0330 094 5321

Give us a call and our friendly team will help you with anything you need.

“Let's get you back on the road”


Claims handler

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