FAQ

No. Warranty First repair plans operate on a discretionary basis and are not insurance. We will use this discretion to ensure you receive a fair and equitable resolution to all repair requests that you make. As we are accredited by the Motor Ombudsman, in the event we make a repair decision you do not agree with you are able to seek mediation with them if needed.

Warranty First covers almost any make or model of vehicle. This includes high-performance sports cars, motorbikes and some light commercial vehicles. Our plans do not cover vehicles used for carriage of passengers, goods for hire and reward, off road, hackney carriage/taxi, motor sports determined by time or speed including practice and track racing.

For your benefit and convenience, we will either pay the authorised VAT registered repairer direct, or yourself as the plan holder. The amount payable will be less any deductions stated within your repair plan and the authorisation as communicated with you.

For your benefit and convenience we will either pay the authorised repairer direct or yourself as the plan holder. The amount payable will be less any deductions stated within your policy and the authorisation as communicated with you.

The reason for this is usually that the repairing garage has had to wait too long in the past for a different warranty company to pay them for works carried out and agreed. If this is the case, our helpful Customer Service Team can speak to the repairing garage to come to an agreement, or you (as the plan holder) can pay for the works to be done and Warranty First will reimburse you. Always make our Customer Service Team aware of this situation, so they have the opportunity to help you.

No, we just require the most up-to-date service to be carried out on your vehicle, and whilst the vehicle is covered by a Warranty First plan, you must keep it serviced in line with the manufacturers' service schedule. If you have purchased a vehicle with no service, you have 1,000 miles or 30 days (whichever is sooner), to carry out a service.

Yes, you can sell your vehicle with the remaining time of your repair plan. This is subject to £49 admin fee, and you will need to contact us to arrange the transfer.

You should stop driving your vehicle and either login to your account by clicking 'Plan Holder Login' on www.warrantyfirst.co.uk or call our helpful Customer Service Team on 01733 830278.

You will find which level of cover you have by looking on your plan schedule. Alternatively, you can give our Customer Service Team a call and they will advise you.

It's easy to upgrade a repair plan if you wish so please just give us a call if you would like to discuss alternative cover options.

Our dedicated Customer Service Team will manage your repair request from start to finish. They are very proficient and experienced and know how important it is to get you back on the road as quickly and safely as possible.

In the first instance. contact our Customer Service Team. They will deal with your complaint and do their utmost to make sure you are happy. In the event that you are unhappy with how we have arrived at a decline decision and wish to have a further review, you will need to do so in writing within 14 days. You should write to Customer Services Manager, Warranty First, 1 Bramhall Place, Storeys Bar Road, Peterborough, PE1 5YS or by email to: customercare@warrantyfirst.co.uk. Your query will be acknowledged by return of post or by email, and answered within 14 working days.

Repair requests can be initiated 24 hours per day, 7 days per week using our online repairs process. This is the best way to make sure we have all the necessary information as quickly as possible, we will review this as soon as we can and advise you accordingly. Please remember not to self-authorise any repairs, as to do so will invalidate your repair request.

A contribution of £75 or 2 days hire contribution (or other amount as specified in your plan schedule) against a valid repair request will be paid. Vehicle hire will only be valid when a repair takes longer than 8 hours according to recognised industry standard times and authorised at our discretion.

If you have opted for recovery as part of your repair plan this will be detailed on your schedule. It cannot be added after your repair plan has gone live.

We recommend that you always try to buy a vehicle that has a full service history, as there is really nothing like a full book of main dealer service stamps. You are responsible for ensuring that your vehicle is maintained in accordance with the manufacturers recommendations and must be within a maximum of 1,000 miles or 30 days (whichever is sooner) of the service schedule to have the service completed. If you exceed this, the repair plan will come to an end and no refund will be given.

Depending on your cover level, agreed labour time for repairs will be paid up to a maximum of £50 per hour including VAT, subject to recognised industry standards times for repair. Of course, you may feel that this rate isn’t sufficient, and we provide higher rates which can be specified by you at the time you purchase your plan.

No, to do so will invalidate your repair request. We have a simple repairs process that we insist all plan holders follow, and there is a process that must be followed that guarantees the quality of work and the correct rate.

Your plan could be subject to a customer contribution amount per repair, as stated within your level of cover, which will be deducted from the authorised repair payout. Any discrepancies and shortfalls for this or parts not covered need to be paid to the repairer in full by you. We will not be liable for shortfalls.