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Warranty First has always lived up to its name by being one step ahead of the warranty industry, and finding new and affordable car warranty solutions.

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Review regarding decline decisions

In the event that you are unhappy with how we have arrived at a decline decision and wish to have a further review you will need to do so in writing within 14 days.

You should write to Customer Services Manager, Warranty First, 67A South Street, Stanground, Peterborough, Cambridgeshire, PE2 8EX or by email to: customercare@warrantyfirst.co.uk. Your query will be acknowledged by return of post or by email and answered within 14 working days.

Note: Should you wish to take this action please do not phone. If you wish to have any decline decision reviewed by our Management Team we will only advise you to write in via email or letter as we require full written details.

Please use the form below to send us your question or query, we will get back to you as soon as we can.  Should you wish to make a claim please do so by logging into your account and completing the online form, this will notify us immediately and one of our claims team will review this and get back to you.  Please see the notes at the foot of this page for the procedure regarding declined claims.

Should you wish to write to us please do so at our Peterborough administration office, the address is above.

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